REFUND POLICY

We want you to be completely satisfied with your EDGE® Helmets purchase. If the fit isn't right or you change your mind, our return process is straightforward.

ELIGIBILITY FOR REFUND

  • You may request a full refund within 30 days of receiving your order.
  • The helmet must be in its original, unused condition with all tags and packaging intact.
  • Helmets that have been worn, damaged, or modified are not eligible for a refund.
  • Sale items and clearance products are eligible for store credit only, not cash refunds.
  • Custom or personalized helmets are final sale and cannot be returned or refunded.
  • International orders will be responsible for all return shipping expenses including taxes and duties.

HOW TO REQUEST A REFUND

  • Contact our customer service team at support@edgehelmetsus.com with your order number and reason for the return.
  • Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  • Pack the helmet securely in its original packaging and include the RMA number on the outside of the package.
  • Ship the item back using a trackable shipping method. We recommend purchasing shipping insurance for your protection.

REFUND PROCESSING

  • Once we receive and inspect your returned helmet, we will process your refund within 5–7 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
  • You will receive an email confirmation once your refund has been processed.
  • Please allow an additional 3–5 business days for the refund to appear on your bank or credit card statement.

EXCHANGES

  • If you would like to exchange your helmet for a different size or color, please contact us at support@edgehelmetsus.com.
  • Exchanges are subject to product availability.
  • If the replacement item is a different price, we will charge or refund the difference accordingly.

ORDER CANCELLATIONS

  • Orders can be cancelled free of charge before processing begins. Contact us as soon as possible to check your order status. Once an order has shipped, it cannot be cancelled and must follow the return process.